Tech Skills
- Data Entry
- CRM
- HTML
- CSS
- Chat Support
- Email Support
Soft Skills
- Communication
- Pressure Management
- Teamwork
- Conflict Resolution
Front-End Developer
Cresevel Cristobal
Detail-oriented, innovative Freelance Client Experience Manager with 12 years of experience specializing in real estate technicalities and web hosting. Proficient in Website hosting, and recognized for creative problem-solving abilities, as well as superb customer service.
Projects
- https://barbershop.goit.global/
[
HTML5, CSS3
]
- https://cryptohub.goit.global/
[
JavaScript
]
- https://kidslike.goit.global/
[
React.js, Node.js
]
Work Experience
Client Experience Manager|MyRealPage
May 2021 - up to now | Canada
- Provides technical support to clients regarding their website
- Client Retention
- Account management
- Client Onboarding
Client Success Manager|Ubertor
June 2011 - April 2021 | Philippines
- Manage a team of client support representatives
- Collaborate with the other department regarding any client issues.
- Deals with escalated issues from Tier 1 support.
Client Support Representative|Sutherland
September 2010 - December 2010 | Philippines
- Provides support related to their online shopping accounts
- Handles client orders through our order tracking system
- Deals with refinds and order return and exchange
- Provides item description available in the online shopping website
Education
Central Luzon Doctors Hospital Educational Institution
Bachelor's Degree in Nursing
June 2003 - April 2007 | Philippines